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Junior IT Help Desk Technician

Job Overview:

We are seeking an experienced Junior IT Help Desk Technician to join our dynamic team in the Canadian and Global ETF Market.  This is an opportunity to join one of Canada’s most innovative ETF providers.

As a Junior IT Help Desk Technician, you will play a crucial role in ensuring the smooth functioning of our company’s IT systems. You will be responsible for providing technical assistance and support to employees and resolving technical issues in a timely and efficient manner. The ideal candidate is passionate about technology, a quick learner, and possesses excellent communication skills.


  • Respond to IT support requests via various channels, including phone, email, and in-person.
  • Manage and support existing tech stack including but not limited to Outlook, Office 365, Zoom, Slack,, etc.
  • Manage and support existing hardware including cell phones, desktop PCs, laptops, desktop phones, etc.
  • Diagnose and troubleshoot technical issues related to hardware, software, network, and other IT systems.
  • Provide step-by-step guidance to users on problem resolution and proper use of IT equipment and software, including onboarding and offboarding of staff, best practices and training programs
  • Escalate complex issues to support IT service providers when necessary and ensure proper follow-up which may include non-standard business hours.
  • Liaison with supporting IT service providers as needed to implement new technologies, upgrades, back-ups, cyber security programs, etc.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Assist in user account management, password resets, and access control.
  • Maintain accurate records of all support requests, resolutions, and interactions.
  • Contribute to the development and maintenance of IT, business continuity, compliance and HR policy documentation and knowledge base.


  • University or College degree in an Information Technology related field; relevant IT certifications or coursework is a plus.
  • At least 2 years of technical support experience; preferably in financial services
  • Exceptional understanding of computer hardware, operating systems, and software applications.
  • Strong problem-solving skills and a methodical approach to troubleshooting.
  • Excellent communication and interpersonal abilities.
  • Ability to work well both independently and in a team environment.
  • Customer-focused attitude with a willingness to go the extra mile to resolve issues.

Apply on LinkedIn Here

Horizons ETFs is an equal opportunity employer, and is committed to providing a respectful, welcoming and accessible environment for all people. All employment decisions at Horizons ETFs are based on business needs, job requirements and individual qualifications, without regard to sexual orientation, gender identity, race, religion, color, age, marital status or disabilities. We welcome and encourage applications from people with disabilities. During the hiring process, for those job applicants selected for interviews, any required accommodation will be provided. If the successful candidate requires accommodations, an individual accommodation plan will be established and the proper adjustments will be made to support them.